Refund Policy – Wezachz.com

Effective Date: April 16, 2025

At Wezachz.com, we strive to ensure that every customer has a valuable experience with our AI-powered tools. We offer a transparent and fair refund policy to protect both our users and our business.

1. Overview

Wezachz.com provides digital services that include content generation, image creation, video production, and other AI-powered features. Due to the nature of digital products and services, we follow a strict but fair refund policy as outlined below.

2. 7-Day Satisfaction Guarantee

We offer a 7-day satisfaction guarantee on all first-time purchases of any subscription plan.

You are eligible for a full refund if:

  • You request a refund within 7 calendar days of your first purchase.

  • You have not used more than 25% of your plan’s quota (e.g., credits, word counts, or generation limits).

  • You provide a valid reason for dissatisfaction or platform malfunction.

To request a refund, email support@wezachz.com with:

  • Your account email

  • The date of purchase

  • A brief explanation of why you’re requesting the refund

Refunds are processed within 3–7 business days to the original payment method.

3. Non-Refundable Situations

We do not offer refunds in the following cases:

  • Change of mind after the 7-day period

  • Refund requests for renewals or recurring billing beyond the initial purchase

  • Plans where over 25% of usage has been consumed

  • Downgrades or cancellations made after a billing cycle has begun

  • Subscriptions purchased during limited-time promotions or discounts

  • Dissatisfaction with the content of AI-generated results that is not due to platform errors

4. Subscription Cancellations

You can cancel your subscription at any time from your account dashboard. Your subscription will remain active until the end of your current billing period.

  • No prorated refunds will be issued for cancellations made partway through the billing cycle.

  • After cancellation, you won’t be charged for the next period unless you reactivate your subscription.

5. Technical Issues

If you experience a technical error that prevents you from accessing or using Wezachz.com, and our support team is unable to resolve it within a reasonable time (typically 3 business days), you may request a partial or full refund, depending on the extent of the issue and your usage.

6. Disputes & Chargebacks

If you initiate a chargeback without first contacting our support team, your account may be permanently suspended.

We strongly encourage users to contact support@wezachz.com first so we can resolve any issue promptly and fairly.

7. Enterprise & Custom Plans

Custom enterprise contracts and high-volume plans may have individual refund terms specified in the agreement. This Refund Policy applies only to standard self-serve subscriptions unless otherwise stated.

8. How to Request a Refund

Please email us at support@wezachz.com with the subject line: Refund Request.

Include:

  • Your account email

  • Date of purchase

  • Reason for the refund

  • Any relevant screenshots or error messages (for technical issues)

Our support team will review your request and respond within 3 business days.

9. Contact Information

If you have any questions or concerns about this policy, please contact:

Wezachz.com Billing Team
📧 support@wezachz.com